Shipping information

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

*Home delivery

Standard delivery -  FREE 

Order status

You will receive email updates on the status of your order.

You can also find this information in the purchases section.

Split orders

It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.

Taxes and duties

The prices of products are expressed in Euros or Dollars inclusive of taxes but excluding customs duties.

All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

AUGIE L’EAUPHANT cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.