Terms of sale

1. Identification of the vendor

Sale of goods through this website is carried out under the AUGIE L’EAUPHANT name by HTC VE LVN TEKSTİL MOBİLYA AYAKKABI SANAYİ TİCARET LİMİTED ŞİRKETİ, a Turkish company with registered office at Merkez Mh., Cifte Cevizler Cad., Saruhan Plaza No: 23/65 Sisli / ISTANBUL, registered with the İstanbul Trade Registry with the number 368344-5 registered at Sisli Tax Office with the number 4641832205. You may contact our customer service department on our toll free number +9 0850 885 AU (28) LP (57).

2. Scope and acceptance of the General Terms of Sale

It is required to share the Customer’s personal information in order to continue with the purchase of the desired product. The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website the Customer is consenting to the processing of such information and details and the Customer represents that the whole information or details the Customer has provided us with are true and accurate. In case the client explicitly declares his/her interest, AUGIE L’EAUPHANT will inform the client regarding the new collections, catalogues, campaigns and special offers via mail, e-mail and/or SMS. 

3. Terms of order

By using this website and/or by placing any order through it, the Customer undertake: 

1. To use the website exclusively to make legitimate enquiries or orders. 

2. Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities. 

3. To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact the Customer in the event that this should prove necessary (see our Data Protection Policies). If the Customer do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, the Customer warrant that the Customer is at least 18 years old and are legally capable of entering into binding contracts. 

Any order placed on the Website shall imply express acceptance of the GTS and acceptance of the prices and Products available for sale on the Website.

*Order process

The Customer who wants to place an order must comply with the following procedure:

1. Product choice: the Customer must select the Product that he/she/it would like to order.

2. Checking of the content of the Customer’s selection: the Customer checks the content of his/her/its /her/its basket whilst having the opportunity to delete the Products he/she/it has selected.

3. Identification: the Customer must complete the identification form made available to him/her/it and provide the requested information (mandatory information: title, surname, first name or corporate name, e-mail address, password, telephone number for the delivery). 

4. Checking of the Customer’s order: the Customer checks the content of his/her/its /her/its order, the total price, the delivery and invoicing addresses while keeping the possibility of deleting a Product or modifying the invoicing or delivery address. The Customer confirms his/her/its /her/its method of delivery and payment. The Customer must confirm his/her/its /her/its acceptance of these GTS by checking the corresponding box. The validation of the order is only possible after having checked this box. From this step, the Customer cannot anymore modify and/or cancel its order.

5. Order acknowledgement of receipt: the Customer receives an e-mail summing up the content of his/her/its /her/its order, namely:

- His/her/its delivery and invoicing addresses

- The order number

- The date of the order

- The list of Products ordered and their amounts

- The method of delivery (Client’s address or “point relay”)

The Customer is advised to keep and print this document, which is official proof of his/her/its order. The order is then registered and processed by AUGIE L’EAUPHANT  which checks the availability of the Product(s) ordered. Any order placed implies acceptance of the prices and descriptions of the Products available for sale.

6. Confirmation of shipping of the order: the Customer receives an e-mail summarising the content of his/her/its order and confirming the dispatch of the same. The contract is deemed to have been concluded on the date on which this e-mail is sent.

*Tracking of the order

A carrier tracking number is provided to the Customer when his/her/its order has been confirmed.

If the Customer wants to obtain information concerning the progress of his/her/its order, he/she/it may log onto the website of the carrier chosen by AUGIE L’EAUPHANT, and follow the transport of his/her/its parcel live. The Customer furthermore receives information by e-mail concerning the different stages of the processing and preparation process of his/her/its order until it is shipped.

*Product availability

The offers of Products and prices of AUGIE L’EAUPHANT are valid while they are visible on the Website, and subject to stocks availability.

Errors or modifications can exceptionally occur, notably in the event of simultaneous orders of the same Product by several Customers.

In the event the Product is found unavailable after placing the order, AUGIE L’EAUPHANT  shall inform the Customer by e-mail or by telephone as soon as possible, by offering that he/she/it either order another Product available on the Website as a replacement, or cancels his/her/its order at no cost.

AUGIE L’EAUPHANT shall not be held liable in the event of stock shortage or unavailability of Products for orders not yet accepted by AUGIE L’EAUPHANT .

AUGIE L’EAUPHANT reserves the right to change at any time and without prior notice the Products offered on the Website.

To ensure a better quality of service and availability of its Products with all of its online Customers, AUGIE L’EAUPHANT  reserves the right to limit the quantity of Products that can be bought by a given Customer, this in accordance with the provisions applicable on the matter.

Although all efforts are made to ensure that the colour and pattern of the Products whose photos are displayed on the Website are faithful to the original Products, variations may occur, notably due to the technical limitations of colour reproduction on the Customer’s computer equipment. Consequently, AUGIE L’EAUPHANT  cannot be held liable for non-substantial errors or inaccuracies of photographs or graphic representations of Products appearing on the Website.

AUGIE L’EAUPHANT reserves the right not to accept an order from a Customer with whom it is in a dispute for a previous order, or if AUGIE L’EAUPHANT reasonably considers that this Customer has infringed these GTS or that he/she/it has been engaged in a fraudulent activity, or for any other legitimate reason.


Handling and shipping costs depend on the country and the total amount of the order. They shall be indicated on the invoice.

AUGIE L’EAUPHANT cannot be held responsible for any action and/or costs and/or taxes (which fall under the Customer’s responsibility) and/or delays due to customs over which it has no control.

Exceeding this estimated period may not give rise to any cancellation of the order, reduction in the price paid by the Customer, or to any damages. Customer is further informed that in some special cases (e.g. products marketed on “pre-order”), the periods indicated above can be longer. However, failure to deliver within a period of 30 days from the maximum estimated time of delivery, the Customer shall have the possibility to cancel the said order at no cost. The sums that he/she/it will have paid will then be reimbursed. In cases where it has the capacity to do so, AUGIE L’EAUPHANT  reserves the possibility to offer the Customer a Product of equivalent quality and price as the initial product.

If the order reaches a certain volume AUGIE L’EAUPHANT may send it to the Customer in several deliveries and/or several packages.

The Customer must check the compliance of the Products delivered at the time of the delivery and before signature of the carrier’s delivery note. He/she/it must indicate on this delivery note and in the form of handwritten reservations any defect concerning the delivery (damaged Product etc.). This verification is deemed achieved as soon as the Customer, or a person of his/her/its choice, has signed the delivery note. No claim regarding the condition of the parcel(s) will be admissible thereafter.

Please note however that we do not deliver on Saturdays or Sundays. 

By accepting this delivery service the Customer is accepting our delivery personnel or a representative of the AUGIE L’EAUPHANT into the Customer’s home and so as to avoid or minimize the risk of damage to the Customer’s home or any of Customer’s possessions, we ask that the Customer remove possessions or anything that may be damaged and allow our delivery personnel as clear access to the Customer home as possible. Unless caused by our negligence, AUGIE L’EAUPHANT will not held responsible for anything that is nor removed to safety where reasonable steps could have been taken to avoid or minimize the risk.

*Unable to deliver

In the event of an incomplete address, incorrect address, inability to place the parcel in the Customer’s letterbox, refusal of the parcel by the recipient, lack of information making it impossible to deliver the Product to the recipient at the appointed time, AUGIE L’EAUPHANT cannot be held liable for the complete, final, completion of this delivery. If this lack of information leads to a second presentation to the recipient, AUGIE L’EAUPHANT  shall be entitled to request that the Customer pay the corresponding fees for this second delivery.

The Customer is subject to the general terms of delivery of the carrier that, in some cases, if he/she/it does not submit to them can impact the quality of the delivery.

Accordingly, in the event of absence of the recipient, according to the general terms of delivery of the carrier, the product may be presented again and/or left at an agreed drop-off point and/or in front of the Customer’s home and or in a “sorting – pending” centre of the carrier and/or returned to AUGIE L’EAUPHANT  who shall in no event be held responsible for any theft of, loss, or damage to the Products in connection with to their delivery and, more generally, the final quality of the delivery.

In the event that it is impossible to deliver and if the product must be returned to AUGIE L’EAUPHANT  by the carrier, AUGIE L’EAUPHANT  will not make any new delivery.

Any claim regarding the delivery of Products must be submitted in three (3) working days following receipt of the Product(s) in the same conditions as mentioned above. If it is decided that the product(s) must be returned to AUGIE L’EAUPHANT , they must be sent in their original condition (packaging, accessories, etc.) and according to the following shipping conditions. No parcel shall be accepted without a return number. This number must be written legibly with a marker pen on the parcel.

3. Risk and title

The Products will be at AUGIE L’EAUPHANT’s risk until the Customer receive the delivery unless the Customer designates a different carrier than us. Ownership of the products will pass to the Customer upon delivery (i.e. transfer of the possession) of the product to he/she.

4. Price and payment

The price of any products will be as stipulated on our site from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of products the Customer has ordered, we will inform the Customer as soon as possible and give he/she the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact the Customer, the order will be treated as cancelled and if he/she has already paid for the products he/she will receive a full refund. 

We are under no obligation to provide the product(s) to the Customer at the incorrect (lower) price (even after we have sent he/she a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by the Customer as incorrect price. The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Shopping Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, (except as provided above) price adjustments on previous orders are not permitted. Once the Customer has finished shopping all the items he/she wishes to purchase are added to his/her basket and the Customer’s next step will be to go to the checkout process and make payment. To do this, the Customer must follow the steps of the purchase process, completing or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, the Customer can modify the details of his/her order. After the completion of order and before the confirmation of payment by the Customer, basic characteristics of the purchased product, total sum including shipping costs and taxes, information regarding under which circumstances the right of withdrawal may or exceptionally may not be used, will be submitted to the Customer in form of an order resume. The Customer is provided with a detailed description of the purchase process in the Shopping Guide. 

Payment can be made by the means of payment shown on the website and apps via credit cards and debit cards. Similarly, the Customer can pay all or part of the price of his/her order with a credit voucher card for issued by HTC VE LVN TEKSTİL MOBİLYA AYAKKABI SANAYİ TİCARET LİMİTED ŞİRKETİ to minimise the possibility of unauthorised access, the Customer’s credit card details will be encrypted. 

Once we receive the Customer’s order, AUGIE L’EAUPHANT will request a pre-authorization on his/her card to ensure there are sufficient funds available to complete the transaction. The charge will be made the moment we confirm the order. By clicking "Authorise payment" the Customer is confirming that the credit card is his/hers or that he/she are the legitimate holder of the gift card or the credit voucher card. 

Credit cards are subject to validation checks and authorisation by the Customer card issuer but if his/her card issuer fails to authorise payment to us, AUGIE L’EAUPHANT will not be liable for any delay or non-delivery and may not be able to form a Contract with the Customer. Ordering through electronic devices in store, and making payment for those purchases 

If the Customer is placing his/her order through one of the electronic devices that are available at certain AUGIE L’EAUPHANT stores for this purpose, the Customer must follow the steps of the purchase process that appear on the device, completing or verifying the information requested in each step. Throughout the purchase process, before payment, he/she can modify the details of his/her order. Prior to payment obligation, the Customer will be provided with an order summary stating basic qualities of the goods, the price of the goods, the right of withdrawal and procedure of use and forfeiture of such right. Please note that a binding order is placed at the time that the Customer press the relevant "Authorise Payment" button on the device screen, and the Customer is required to pay for his/her order once it has been placed. 

Payment can be made by the means of payment shown on the website and apps via credit cards and debit cardsand the above provisions regarding validation checks and authorisation of the Customer’s card will apply. The Customer may also be given the option to pay for his/her order at the till, and in which case, his/her payment can be made by any of the means of payment available in those stores. 

AUGIE L’EAUPHANT reserves the right to change at any time and without prior notice the prices of Products offered on the Website.

The Products are invoiced on the basis of tariffs displayed on the Website at the time when the order is placed, subject to availability of the Products.

5. Invoice

Invoice is issued and submitted to the Customer at latest along with the products delivered. AUGIE L’EAUPHANThave the right to apply different procedures required by e-invoice/e-archieve legislation. 

6. Value added tax

Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to the Value Added Tax (VAT), except for eventual applicable exemptions, whichshall be subject to confirmation by the recipient. 

7. Return policy

The Customer has fourteen (14) working days from the day of delivery of the Product purchased on the Website to inform the customer service of his/her/its desire to return the Product.

For any return, the Customer shall use the return form enclosed in the delivery packingAny parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Products are borne by the sender. In order for the customer service to accept the exchange and/or reimbursement, the Product must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice to AUGIE L’EAUPHANT . The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs.

AUGIE L’EAUPHANT cannot be held responsible in the event of loss, theft or damage of the parcel.

Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

Any return must be made by a traceable method and the tracking number must be provided to AUGIE L’EAUPHANT. Please note that, following delivery of the order, if the Customer exercises the legal or contractual right of withdrawal and he/she is the one as a customer who does not use any return options (except the courier firm stated by the company) provided by AUGIE L’EAUPHANT and organises the transport of the returned goods by sending via the courier firm that the customer chooses, AUGIE L’EAUPHANT will not be responsible these kind of returns by no means and you’ll completely assume the risk and harm on the return package when it refers to causes not attributable to AUGIE L’EAUPHANT.

On receipt of the Product returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

*Effects of cancellation

In the event the Customer makes a valid use of this right by the Customer, AUGIE L’EAUPHANT shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of fourteen (14) working days by bank transfer into the account used with the credit card bearing the Customer’s name.

AUGIE L’EAUPHANT undertakes to reimburse the standard delivery costs including the tracking of the parcel. For that purpose, Customer shall insert the delivery invoice indicating the parcel tracking number into the return parcel.

*Common provisions to cancellation rights

The Customer shall not have the right to cancel the Contract when it is for the delivery of any of the following products:

1. Customised items.

2. Sealed audio, video or computer software products that have been unsealed after delivery.

3. Sealed products that are not suitable for return due to hygiene reasons that have been unsealed after delivery. 

Upon delivery, the Customer may handle the products to establish their nature, characteristics and functioning. Acceptable handling of the products is that which would reasonably be allowed in a shop. If the Customer’shandling goes beyond what is acceptable and the products are damaged or diminished in value, we may deduct from the amount we reimburse to he/she, or the Customer may be liable to us for, an amount equal to the diminished value of the products. 

Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, the Customer must send the product to be returned together with the invoice which he/she will has received when the product was delivered or the relevant document required by e-invoice/e-archive legislation. 

The Products sold by AUGIE L’EAUPHANT are subject to the conditions of statutory warranties.

AUGIE L’EAUPHANT shall refuse any complaint for Products that have been used contrary to their intended use.

*Returns by courier

When returning the product(s) by Courier arranged by AUGIE L’EAUPHANT, the Customer should contact us through our web form to arrange for the product to be collected. The Customer should send the product in the same package received by following the directions on the “RETURNS” section of this website. 

Where the Customer would not wish to use neither of the free return methods available, he/she will be responsible for the return costs. Please bear in mind that if the Customer wishes to return the goods to us freight collect we may charge you any costs incurred in such return. 

After examining the products, we will inform the Customer of whether he/she has the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when cancellation right is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned. The refund will be paid as soon as possible and, in all cases, within fourteen (14) working days from the date on which the Customer notified AUGIE L’EAUPHANT of his/herintention to cancel. The refund will always be paid using the same payment means you used to pay for your purchase. 

The Customer is responsible for risk of returning the products to us, as indicated above. 

*Returns of defective products

In circumstances where the Customer considers that the product does not conform with the Contract at the time of delivery, he/she should contact us in convenient duration via our web form with details of the product and its damage, or Customer can contact us by telephone on +90 (850) 885 AU (28) LP (57). The Customer should return the product to AUGIE L’EAUPHANT using a Courier arranged by us. We will fully examine the returned product and will notify the Customer of his/her right to a refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within fourteen (14) working days of the day we confirmed to the Customer via e-mail that he/she is entitled to a refund or replacement of the defective product. Products returned by the Customer because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to he/shr and the cost incurred by Customer in returning the item to us. AUGIE L’EAUPHANT will always refund any money received from the Customer to the credit card originally used by Customer to pay for his/her purchase. This clause does not affect your statutory rights. 

8. Liability and disclaimers

In no event may AUGİE L’EAUPHANT be held liable for any damage which does not result from a failure by AUGİE L’EAUPHANT to honour one of its obligations.

Nothing in these Terms shall exclude or limit in any way AUGIE L’EAUPHANT’s liability: 

1. For death or personal injury caused by our negligence; 

2. For fraud or fraudulent misrepresentation; or 

3. For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability. 

We are responsible to the Customer for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage Customer suffers that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and Customer knew it might happen, for example, if Customer discussed it with us during the sales process. 

We are not liable for business losses. We only supply the products for domestic and private use. If the Customeruses the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website. 

We have a legal duty to supply products to the Customer that are in conformity with the Contract, however, without affecting that duty and to the fullest extent permitted by law, all product descriptions, information and materials posted on this website are provided "as is" and without warranties express, implied or otherwise howsoever arising. Where the Customer is contracting as a consumer, in line with our obligations at law, we will be responsible for delivering goods to Customer that: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which goods of their kind are normally used and (iii) show the quality and performance which are normal in goods of the same type and can which can reasonably be expected. We warrant to the Customer that any product purchased from us through this website is of satisfactory quality and reasonably fit for all of the purposes for which products of the kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products available on this website. Products (including handicraft products) sold by AUGIE L’EAUPHANT will often contain the natural characteristics of the materials used in the manufacture of the completed product. Natural characteristics such as grain, texture, knots and colour variation should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product. Nothing in this Clause will affect the Customer’s statutory rights as a consumer, or his/her Contract cancellation rights. 

*Events outside our control

AUGIE L’EAUPHANT will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 

1. Strikes, lock-outs or other industrial action. 

2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 

4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

5. Impossibility of the use of public or private telecommunications networks. 

6. The acts, decrees, legislation, regulations or restrictions of any government. 

7. Any shipping, postal or other relevant transport strike, failure or accidents. 

Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control. 


If AUGIE L’EAUPHANT fail, at any time during the term of a Contract, to insist upon strict performance of any of the Customer’s obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above. 

9. Intellectual property

All documents, information, texts, graphs, images, photographs or any other content published on the www.augieleauphant.com website are the exclusive property of AUGİE L’EAUPHANT. Consequently, they may not be reproduced, exploited or used for any purpose whatsoever, without the express authorisation of the publication manager.

AUGIE L’EAUPHANT is the owner of all the intellectual property (with the exception of authors’ moral rights) pertaining to Products and distinctive trademarks and signs under which the Products are marketed.

The Customer acknowledges without reservations the intellectual property rights of AUGİE L’EAUPHANT and undertakes not to infringe them in any manner howsoever. More specifically, the Customer expressly undertakes not to manufacture, sell, provide a licence or market in any manner howsoever, directly or through a third party, for its benefit or the benefit of a third party, the Products, imitations or reproductions of the Products or the intellectual property rights pertaining to the Products and trademarks belonging to AUGİE L’EAUPHANT.

10. Viruses, hackering and other cybercrimes

The Customer may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. The Customer will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. The Customer undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision the Customer may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. 

We accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to the Customer’s computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects. 

*Links from our website

We may have links from our website www.augieleauphant.com to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links. 

11. Written communications

Applicable laws require that some of the information or communications we send to the Customer should be in writing. When using our site, the Customer accept that communication with us will be mainly electronic. We will contact Customer by e-mail or provide he/she with information by posting notices on our website. 

For contractual purposes, the Customer agrees to this electronic means of communication and the Customer acknowledges that all contracts, notices, information and other communications that we provide to Customer electronically comply with any legal requirement that such communications be in writing. This condition does not affect the Customer’s statutory rights. 

12. Our right to vary these terms

AUGIE L’EAUPHANT have the right to revise and amend these Terms from time to time. The Customer will be subject to the policies and Terms in force at the time that Customer uses this website or order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by the Customer. This change does not affect the Customer’s statutory rights as a consumer. 

13. Feedback

AUGIE L’EAUPHANT welcome your comments and feedback. Please send all feedback and comments to us the channels specified on website.




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